The Growing Sofa 7- Year Limited Warranty

At The Growing Sofa, we are committed to providing high-quality products and ensuring customer satisfaction. This 7-Year Limited Warranty covers your foam sofa against material and workmanship defects under normal residential use. Please read this policy carefully to understand the terms and conditions of our warranty.

Warranty Coverage


This warranty covers defects in materials and workmanship in the following components of your sofa:

• Foam Core: Significant loss of support or deformation beyond normal wear and tear.
• Fabric Upholstery: Premature deterioration, such as fraying, seam slippage, or excessive fading not caused by improper care.

Warranty Duration

• Duration: This warranty is valid for five (7) years from the original date of purchase.
• Original Purchaser: It applies only to the original purchaser and is non-transferable.w.

Eligibility


To qualify for warranty service:

• Proof of Purchase: You must provide the original sales receipt or order confirmation.
• Proper Use: The product must have been used and maintained according to our care instructions.
• Residential Use: The warranty covers products used only in residential environments.

What Is Covered

• Foam Integrity: Loss of foam resilience resulting in sagging or loss of supportive properties under normal use.
• Fabric Defects: Issues such as tears, fraying, or abnormal fabric wear when properly used.
• Manufacturing Defects: Defects in stitching, finishing, or assembly not apparent at the time of purchase.

What Is Not Covered


This warranty does not cover:

• Normal Wear and Tear: Gradual softening of foam or slight fabric fading over time.
• Misuse or Abuse: Damage caused by improper use, such as jumping on the sofa, using it as a bed (unless designed for such use), or exposure to extreme conditions.
• Accidental Damage: Spills, stains, cuts, burns, or damage caused by pets.
• Improper Maintenance: Damage resulting from the use of inappropriate cleaning products or methods.
• Unauthorized Repairs or Alterations: Any modifications or repairs made by third parties not approved by The Growing Sofa.
• Commercial Use: Products used in commercial, rental, institutional, or other non-residential settings.
• Transportation Damage: Damage occurring during relocation or storage.

How to Make a Warranty Claim


If you believe your sofa has a defect covered under this warranty:

• Contact Customer Service: Visit The Growing Sofa Customer Care Page with your order number, a detailed description of the issue, and attached photographs.
• Evaluation: Our team will evaluate your claim and may request additional information or schedule an inspection.
• Resolution: If approved, we will, at our discretion:
• Repair the defective component.
• Replace the defective part or the entire product with the same or a comparable item.
• Refund the original purchase price if repair or replacement is not feasible.

Customer Responsibilities

• Care Instructions: Follow all provided care and maintenance guidelines.
• Environmental Conditions: Keep the sofa in conditions that do not contribute to premature deterioration (e.g., avoid excessive humidity and direct sunlight).
• Transportation Costs: You may be responsible for shipping or transportation costs associated with returning the product or receiving replacement parts.

Limitations of Liability

• No Consequential Damages: The Growing Sofa is not liable for any incidental or consequential damages resulting from the use or inability to use the product.
• Warranty Limitations: This warranty is exclusive and replaces all other warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose.
• Maximum Liability: Our liability is limited to the original purchase price of the product.

Legal Rights

This warranty gives you specific legal rights. You may also have other rights that vary by state, province, or country. Some jurisdictions do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.

Contact Information

For warranty claims or inquiries, visit:


The Growing Sofa Customer Care Page